FAQ

About Lifestyle Monitoring

Can I install the system myself?

The system’s installation is generally carried out by Livind. This takes an hour at most per residence. The wireless sensors will be fitted at various locations inside the residence, and a modem will also be included.

How much does it cost?

The cost depends on the scope of the project. Contact Livind for more information.

What if I only need the system temporarily?

Livind lifestyle monitoring can be implemented temporarily upon request. The system was actually designed for temporary use.

Can I also lease the system?

Yes, this is possible, and is in fact common. Leasing and purchase are both possible. When purchasing the equipment, you will get a discount on the subscription on the service.

Questions from informal caregivers

Should I let the care organisation also be involved in monitoring?

You can, but it is not absolutely necessary. We do recommend implementing lifestyle monitoring in collaboration with a careorganisation, however. They can then assist in interpreting the person’s lifestyle patterns and offer appropriate care.

Do I have to be on standby 24/7 in order to respond to the alarm signals?

If lifestyle monitoring is used in collaboration with a careorganisation, this organisation will typically handle the system’s notifications, with informal caregivers “looking over their shoulder”. Especially at night it is important that urgent notifications such as wandering behaviour or a possible fall by the client are handled by the care organisation or an alarm centre.

Questions by care clients

Does the system incorporate the use of cameras?

The Livind system works without the use of cameras. Our motion sensors detect infra-red energy (i.e. heat). The client’s radiation of body heat allows us to see his/her location.

Who will be able to see my activity?

You will be able to specify this when filling out the consent form.

How will this information be used?

Livind tracks your daily routine and activity. From this we can subsequently deduce if there are any changes or incidents happening. This information is handled in strict confidentiality and is only accessible to authorised carers and/or relatives.

What is the difference between sensors and cameras?

The Livind sensors allow us to detect your presence and location, but we are not able to actually see you. Your privacy is therefore not compromised (which would be the case with cameras).

Will my walls or door frames be damaged when installing the sensors?

The Livind sensors are fitted using an adhesive system that can be removed after use. Drilling of holes will therefore not be required.

Questions from careprofessionals

Where does the Livind system come from?

The system was independently developed by Adésys in Wateringen, the Netherlands (near The Hague). Since 1982 Adésys has been developing electronics and software for alarm notification and communication.

Does Livind itself install the system in the residences?

Livind installs the system together with an installation partner.

Is the system reliable?

The Livind system has proven itself in practice time and again. It is an important tool for allowing care clients living on their own to safely continue to do so for a longer time.

Will my health insurance reimburse me for the purchase of the system?

This is currently not the case. Projects are currently often funded by the careagency. Homecare organisations and other careorganizations can apply for/claim the subsidies available through the careagency.

Who is responsible for responding to alarm notifications?

This varies. In general, urgent notifications from the system (e.g. fall detection or wandering behaviour) are handled by an alarm centre. Less urgent notifications (e.g. restless sleeping or reduced toilet visits) may be handled by a nurse or caregiver.

How can I best use the system in my current work?

Lifestyle monitoring is a resource for improved tracking of care clients and to tailor the provided care to the living situation of the client. The system also allows you to communicate with other involved persons such as caregivers.